If you use Life Labs website to book appointments and/or to obtain your lab results, you need to change your password and your security question & answer on the "Appointment" website...AND the password and security phrase on the "Results" website.
We understand that the "Results" website has been locked and you will need to use the "Forgot Password" option to send a password reset request to your email address. Once you receive the email, which could take a few hours, you will need to follow the instructions in the email.
It is obvious that all businesses, including major corporations, have a lot more work to do to ensure proper cybersecurity is in place. The current situation is unacceptable.
Until that happens, consumers are urged to be prudent about what services they use online, how much information they voluntarily store on those services, and whenever offered by the website, use TWO FACTOR AUTHENTICATION to a mobile phone, landline phone, or an authentication app (such as those provided by Authy or Google, or Microsoft) as a second layer of protection, above and beyond a strong, non-reused password.
Being diligent means a little inconvenience!! For example...once you have paid online for an item using a credit card, make sure you DELETE the credit card information from the site and don;t check the box to save the information for future use. This is an inconvenience, no doubt...but it will reduce the harm should this merchant or website get attacked. In the case of the LifeLabs attack, there is not much a citizen can do to reduce the information that is stored there; however, you MIGHT be able to delete your Health Card Number.